The Borders at the corner of Lemmon and McKinney is one of a number of area outlets of the bookstore chain that is shuttering its doors in the wake of the company’s bankruptcy. In the Pittsburgh Post-Gazette, Bob Hoover wonders where the business went wrong, discovering that the problems go deeper than the usual print-to-digital storyline:
Kmart dropped Borders in the late 1990s but the chain managed to thrive and expand on its own in the new century, but it made one fatal mistake: It hired Amazon to handle its online book and music sales while B&N established its own website. Dumb.
After Borders launched its own online sales operation, it was too late to make headway as Amazon and B&N soon moved into the e-book world with their digital reading devices.
Other business decisions aside, the decline of this almost iconic book chain reflects a subtle shift in minds of readers after years of “bigness” — in stores, sales numbers and the franchising of “big” authors.
Dedicated readers are a sensitive bunch; whether they are pushing the buttons on a digital screen or turning the page in a well-used paperback, they crave that quiet one-on-one with the book.
But, for some time now, they have been getting books and authors shoved in their faces, not because they’re good, but because publishers flog them so hard. And the superstore concept is a willing partner in this relentless marketing.

Leave a Comment